Terms of Service & Disclaimer
Rules for using Wabot, subscriptions, acceptable use, and platform disclaimers.
1. Agreement to Terms
By accessing or using the Wabot platform and services (“Service”), operated by Team Fames Sdn Bhd (“Company,” “we,” “our,” or “us”), you (“User,” “you,” or “your”) agree to be legally bound by these Terms of Service and Disclaimer (“Terms”).
Please read these Terms carefully before using the Service. If you do not agree to all of these Terms, you must not access or use the Service.
These Terms apply to all visitors, registered users, and any other individuals or entities who access or use the Service in any manner. These Terms are supplemented by our Privacy Policy, which is incorporated herein by reference.
2. Description of Service
Wabot is a WhatsApp automation and AI-powered messaging platform (“Service”) that provides: WhatsApp automation, chatbot, bulk messaging, and live chat tools; AI-powered chatbot and knowledge base features; an embeddable AI chat widget for websites; Telegram integration for messaging; contact management and CRM tools; message scheduling, autoresponders, and campaign management; and integration with third-party services (such as spreadsheet tools, AI providers, and messaging platforms).
The Service is provided on a subscription basis. Features available to you depend on your active subscription plan.
Important: Wabot is a tool and platform provider only. We do not send messages on our own behalf. All messages sent through the Service are sent by you, the User, to your own contacts. You are solely responsible for the content, targeting, consent, and legality of all messages sent using Wabot.
3. Eligibility
To use the Service, you must: be at least 18 years of age (or the age of majority in your jurisdiction); have the legal capacity to enter into a binding contract; use the Service for legitimate business purposes; and not be prohibited from using the Service under any applicable law.
4. Account Registration and Security
4.1 Account Creation
You must register with accurate, current, and complete information including full name, username, email address, phone number, and password.
4.2 Account Accuracy
You agree to keep your account information accurate and up to date. False or misleading information is grounds for immediate account termination.
4.3 Account Security
You are solely responsible for maintaining the confidentiality of your login credentials, all activity under your account, and for notifying us of unauthorized access at support@wabot.my.
4.4 One Account Per User
Each registered user may maintain one primary account unless expressly permitted otherwise. You may not share your credentials or allow others to use your account.
5. Acceptable Use Policy
5.1 Permitted Use
You may use the Service only for lawful, legitimate business communication purposes, in compliance with these Terms and applicable laws.
5.2 Prohibited Uses
You must not use Wabot to: send spam or unsolicited bulk messages; message contacts without appropriate consent; use purchased, scraped, or rented lists; send illegal, fraudulent, defamatory, harassing, threatening, abusive, or obscene content; engage in phishing, scams, or impersonation; violate intellectual property or privacy rights; circumvent platform terms, rate limits, or anti-spam systems; reverse engineer or disrupt the Service; or violate anti-spam laws (including CAN-SPAM, CASL, GDPR, PDPA, etc.).
5.3 Messaging Consent Requirement
You represent that you have obtained necessary prior consent for marketing or promotional messages where required; that your contact lists comply with WhatsApp’s Business Policy and applicable laws; and that you honor opt-out requests promptly.
5.4 Content Standards
All messages must comply with the WhatsApp Business Policy, Meta’s Community Standards, and applicable local laws.
5.5 Consequences of Violation
Violations may result in immediate suspension or termination without notice and without refund; reporting to WhatsApp/Meta or authorities; and legal action.
6. WhatsApp-Specific Terms and Disclaimer
6.1 Independent Third-Party Platform
WhatsApp is operated by Meta Platforms, Inc. Your use through Wabot is subject to Meta’s and WhatsApp’s terms in addition to these Terms.
6.2 WhatsApp Account Ban Risk — Disclaimer
WARNING: USE OF WHATSAPP AUTOMATION CARRIES AN INHERENT RISK OF ACCOUNT RESTRICTION OR BAN. Meta may restrict, suspend, or ban accounts at its sole discretion. Wabot has no control over enforcement decisions. We are not responsible or liable for bans, suspensions, blocks, or limits imposed by WhatsApp/Meta. You will not be entitled to refund, credit, or compensation due to WhatsApp enforcement actions.
6.3 Minimizing Ban Risk — Your Responsibility
Send only to opted-in contacts; avoid sudden volume spikes; maintain quality ratings; honor opt-outs; comply with WhatsApp policies. We make no guarantee that following best practices will prevent restrictions.
6.4 Unofficial WhatsApp Connection
Some features may use unofficial connection methods. Such use carries higher risk and is not endorsed by Meta. For lower risk, use the Official WhatsApp Business Cloud API where available.
6.5 Official WhatsApp Cloud API
Where you use the Official Cloud API, you remain responsible for Meta’s API terms, messaging limits, and quality ratings.
7. Subscription, Payments, and Refund Policy
Plans are offered monthly or annually as displayed. Trials are at our discretion. Subscriptions automatically renew unless cancelled before renewal. All fees are non-refundable except where required by law, including for partial use, unused time, WhatsApp bans, third-party outages, or termination for cause. Price changes may apply with at least 14 days advance notice for the next renewal cycle.
8. Service Availability and Uptime Disclaimer
We do not guarantee uninterrupted access. The Service is best-effort. We disclaim SLA/uptime unless separately agreed in writing. We are not liable for losses from downtime, failed deliveries, or third-party failures (including WhatsApp/Meta, AI providers, hosting, payments).
9. Disclaimer of Warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND. To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, uptime, security, and successful WhatsApp delivery.
10. Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages; loss of profits, revenue, data, or goodwill; WhatsApp bans; third-party failures; or unauthorized access. Where liability cannot be excluded, our total cumulative liability shall not exceed the total fees you paid to us in the three (3) months preceding the claim.
11. Indemnification
You agree to indemnify and hold harmless Team Fames Sdn Bhd and its affiliates from claims arising from your use of the Service, your messages, your violation of these Terms or applicable law, or claims from your contacts or recipients.
12. Termination
You may terminate by cancelling through your dashboard or contacting support@wabot.my. We may suspend or terminate immediately without notice for violations, spam reports, illegal activity, Meta notices, false information, or material risk. Termination for cause does not entitle you to refund. Data retention follows our Privacy Policy.
13. Third-Party Services
Third-party integrations are subject to their own terms. We are not responsible for their availability, performance, or changes.
14. Intellectual Property
The Service (software, design, trademarks, logos) is owned by Team Fames Sdn Bhd. You retain ownership of your content and grant us a limited license to provide the Service. Feedback you provide may be used without obligation.
15. Governing Law
These Terms are governed by the laws of Malaysia. Disputes are subject to the exclusive jurisdiction of the courts of Malaysia.
16. Dispute Resolution
Contact us first at support@wabot.my to attempt informal resolution within 30 days. To the extent permitted, you waive class actions.
17. General Provisions
These Terms and the Privacy Policy constitute the entire agreement. Severability, waiver, assignment (we may assign; you may not without consent), and force majeure provisions apply as standard.
18. Changes to These Terms
We may modify these Terms at any time. Material changes will update the “Last Updated” date and may be communicated by email or in-app at least 14 days before effectiveness. Continued use constitutes acceptance.
19. Contact Information
Company Name: Team Fames Sdn Bhd
Email: support@wabot.my
Website: https://wabot.io
Mailing Address: 1-2, Jalan Puteri 2A/8, Bandar Puteri Bangi, 43000 Kajang, Selangor
By using Wabot, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and Disclaimer. These Terms were last reviewed on 11 March 2026.
WhatsApp and WhatsApp Logo are brand assets and trademark of WhatsApp Inc. Team Fames Sdn Bhd is not in partnership, sponsored or endorsed by WhatsApp Inc.